Quality Analyst/ Technical Support

TEK EXPERTS LTD - гр.София, България

Описание и изисквания

Tek Experts provides business and IT outsourcing services and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring several quality assurance manager who will help ensure our support colleagues provide the best level of service to our customers.
The Quality Analyst role is key for the continuous improvement of operations support service delivery. By being part of a global team of Quality Analysts, the QA will be able to provide useful insights regarding delivery of service, by identifying gaps in Process Compliance, Customer Handling and Operational Best Practices.

What we’re looking for
Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

General responsibilities:
• Review support service requests in order to monitor compliance with procedures and best practices
• Monitoring of the emailed and phone correspondence to make sure that client's guidelines are met.
• Collaborate with managers regarding improvement areas and educational initiatives.
• Document processes/procedures and establish control points to ensure compliance.

Competences:
• Background in engineering related field will be a plus
• 1 year or more of experience in Support Service will be a plus
• Detail-oriented with strong analytical skills
• Experience developing projects, initiatives or improvement plans.
• Fluent in English ( both written and verbal at least B2)
• Positive, energetic and can-do attitude.
• Ability to prioritize
• Excellent customer service skills

In return, we offer you:
• Food vouchers
• No overnight shifts
• Medical insurance-one of the best in the market
• Free massages in the office- every Friday
• Multisport card discount
• Social bonus for marriage and child birth
• Refer a friend / RAF bonus
• Corporate trainings and development programs
• Team buildings and events
• Additional corporate discounts in restaurants close to the office
• Free drinks in the office / coffee and tea
• Fruit days
• Excellent office location

Why Tek Experts?
We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.

My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.


Информация за обявата
  • Организация
  • TEK EXPERTS LTD
  • Език
  • Английски
  • Статистики
  • Дата: 03 Декември 2018
    Видяна: 602